I. Area of application

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel for the customer.
2. The subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel, whereby § 540 para. 1 sentence 2 BGB is waived insofar as the customer is not a consumer.
3. The customer’s terms and conditions shall only apply if this has been expressly agreed in writing in advance.

II. Conclusion of contract, contractual partner, statute of limitations
1. The contract is concluded upon acceptance of the customer’s application by the hotel. The hotel is at liberty to confirm the room booking in writing.
2. The contractual partners are the hotel and the customer. If a third party has booked on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
3. All claims against the hotel shall generally become time-barred one year after the commencement of the regular limitation period under § 199 (1) BGB, which is dependent on knowledge. Claims for damages shall become statute-barred after five years, irrespective of knowledge. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

III. Services, prices, payment, set-off
1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. The customer is obliged to pay the hotel’s applicable or agreed prices for the provision of the room and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer.
3. The agreed prices include the respective statutory value added tax. If the period between conclusion and fulfillment of the contract exceeds four months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price appropriately, but by no more than 5%.
4. The prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel’s services or the duration of the guests’ stay and the hotel agrees to this.
5. Invoices of the hotel without a due date are payable within 10 days of receipt of the invoice without deduction. The hotel is entitled to declare accrued receivables due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 8% or, in the case of legal transactions in which a consumer is involved, 5% above the base interest rate. The hotel reserves the right to provide evidence of higher damages.
6. The hotel is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates may be agreed in writing in the contract.
7. The customer may only offset or reduce a claim of the hotel with an undisputed or legally binding claim.

IV. Withdrawal by the customer (i.e. cancellation) / non-utilization of the hotel’s services
1. The customer’s withdrawal from the contract concluded with the hotel requires the hotel’s written consent. If this is not given, the agreed price from the contract must be paid even if the customer does not make use of contractual services. This shall not apply in the event of a breach of the hotel’s obligation to take into account the rights, legal interests and interests of the customer, if the customer can no longer reasonably be expected to adhere to the contract as a result or is otherwise entitled to a statutory or contractual right of withdrawal.
2. Insofar as the hotel and the customer have agreed in writing on a date for a cost-free withdrawal from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of rescission shall expire if he does not exercise his right of rescission in writing vis-à-vis the hotel by the agreed date, unless a case of rescission by the customer pursuant to No. 1 sentence 3 exists.
3. In the case of rooms not used by the customer, the hotel shall offset the income from renting the rooms to other parties and the expenses saved.
4. The hotel is at liberty to demand the contractually agreed remuneration and to make a lump-sum deduction for saved expenses. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for accommodation with or without breakfast, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the above-mentioned claim did not arise or did not arise in the amount claimed.

V. Resignation of the hotel
1. Insofar as the customer’s right to withdraw from the contract free of charge within a certain period has been agreed in writing, the hotel shall be entitled to withdraw from the contract during this period if there are inquiries from other customers regarding the contractually booked rooms and the customer does not waive his right of withdrawal upon enquiry by the hotel.
2. If an agreed advance payment or an advance payment demanded in accordance with Clause III No. 6 above is not made even after a reasonable grace period set by the hotel has expired, the hotel shall also be entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for objectively justified reasons, for example if

• force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
• rooms are booked under misleading or false statements of material facts, e.g. in the person of the customer or the purpose;
• the hotel has justified cause to believe that the use of the hotel’s services may jeopardize the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel’s sphere of control or organization;
• there is a breach of clause I no. 2 above.
4. In the event of justified withdrawal by the hotel, the customer shall not be entitled to compensation.

VI. Room provision, handover and return
1. The customer does not acquire any claim to the provision of specific rooms.
2. Booked rooms are available to the customer from 3 p.m. on the agreed day of arrival. The customer is not entitled to earlier availability.
on the agreed day of departure, the rooms must be vacated and made available to the hotel by 10.30 a.m. at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the delayed vacating of the room until 6 p.m., and 100% from 6 p.m. onwards. This shall not give rise to any contractual claims on the part of the customer. The customer is at liberty to prove that the hotel has no or a significantly lower claim to a usage fee.

VII. Haftung des Hotels
1. Das Hotel haftet mit der Sorgfalt eines ordentlichen Kaufmanns für seine Verpflichtungen aus dem Vertrag. Ansprüche des Kunden auf Schadensersatz sind ausgeschlossen. Hiervon ausgenommen sind Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit, wenn das Hotel die Pflichtverletzung zu vertreten hat, sonstige Schäden, die auf einer vorsätzlichen oder grob fahrlässigen Pflichtverletzung des Hotels beruhen und Schäden, die auf einer vorsätzlichen oder fahrlässigen Verletzung von vertragstypischen Pflichten des Hotels beruhen. Einer Pflichtverletzung des Hotels steht die eines gesetzlichen Vertreters oder Erfüllungsgehilfen gleich. Sollten Störungen oder Mängel an den Leistungen des Hotels auftreten, wird das Hotel bei Kenntnis oder auf unverzügliche Rüge des Kunden bemüht sein, für Abhilfe zu sorgen. Der Kunde ist verpflichtet, das ihm Zumutbare beizutragen, um die Störung zu beheben und einen möglichen Schaden gering zu halten.
2. Für eingebrachte Sachen haftet das Hotel dem Kunden nach den gesetzlichen Bestimmungen, das ist bis zum Hundertfachen des Zimmerpreises, höchstens € 3.500, sowie für Geld, Wertpapiere und Kostbarkeiten bis zu € 800. Geld, Wertpapiere und Kostbarkeiten können im Hotel- oder Zimmersafe aufbewahrt werden. Das Hotel empfiehlt, von dieser Möglichkeit Gebrauch zu machen. Die Haftungsansprüche erlöschen, wenn nicht der Kunde nach Erlangen der Kenntnis von Verlust, Zerstörung oder Beschädigung unverzüglich dem Hotel Anzeige macht (§ 703 BGB). Für eine weitergehende Haftung des Hotels gelten vorstehende Nummer 1 Sätze 2 bis 4 entsprechend.
3. Soweit dem Kunden ein Stellplatz in der Hotelgarage oder auf einem Hotelparkplatz, auch gegen Entgelt, zur Verfügung gestellt wird, kommt dadurch kein Verwahrungsvertrag zustande. Bei Abhandenkommen oder Beschädigung auf dem Hotelgrundstück abgestellter oder rangierter Kraftfahrzeuge und deren Inhalte haftet das Hotel nicht, außer bei Vorsatz oder grober Fahrlässigkeit. Vorstehende Nummer 1 Sätze 2 bis 4 gelten entsprechend.
4. Weckaufträge werden vom Hotel mit größter Sorgfalt ausgeführt. Nachrichten, Post und Warensendungen für die Gäste werden mit Sorgfalt behandelt. Das Hotel übernimmt die Zustellung, Aufbewahrung und – auf Wunsch – gegen Entgelt die Nachsendung derselben. Vorstehende Nummer 1 Sätze 2 bis 4 gelten entsprechend.

VIII. Privacy policy

The data protection provisions of Rickmers Hotelbetriebs KG, including all information on the collection, use and security of your personal data, are an integral part of these General Terms and Conditions (GTC). Please read our privacy policy carefully under the link Privacy Policy.

By using our services, you agree to the data protection provisions and consent to the processing of your data in accordance with these provisions.

VIII. Final provisions
1. Amendments or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation should be made in writing. Unilateral amendments or additions by the customer are invalid.
2. The place of performance and payment is the registered office of the hotel.
3. The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange – is the registered office of the hotel in commercial transactions. If a contractual partner fulfills the requirements of § 38 para. 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.
4. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.
5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

Information on the European Commission’s platform for online dispute resolution and alternative dispute resolution bodies
The European Commission provides a platform for alternative dispute resolution for consumer disputes at http://ec.europa.eu/consumers/odr/.
In addition, there is the possibility of conducting dispute resolution proceedings before a consumer arbitration board.
Rickmers Hotelbetriebs KG does not currently participate in these voluntary alternative dispute resolution procedures. This notice merely serves to provide information as required by law. Use by the customer is currently not possible.